My skin itching had been going on for a while and the sleepless nights got so bad recently

My skin itching had been going on for a while, and the sleepless nights got so bad recently that I searched for a dermatology clinic on a mom's online community. They said this doctor was good, so I booked based on the reviews and went. But within 20 seconds, without even asking about my symptoms, they looked at where I had scratched with my nail and said that if vertical lines appear it's hives.. lol of course there are vertical lines following the nail marks because I scratched vertically. Even when I asked, the answers were so half-hearted and there was no sincerity, so I couldn't ask anything more.. This was a clinic I went to after agonizing through sleepless, itchy nights.. sigh